Delivery Information

Delivery charges:

UK mainland will be shipped for £3.95 this includes packaging fees.

Some areas such as the Isle of Man, the Channel Islands, Northern Ireland, the Scottish Highlands and Islands (postcodes IV, PA, PH and KA) will attract a small additional charge. If this is the case, this will be communicated to you during the checkout process.

Delivery time

We ship most of our parcels with Royal Mail, or for very large items, a courier . Unless specified on the site, orders will normally be received within 3 - 5 working days.  If there is likely to be any further delay, we will always try to inform you accurately either by e-mail or telephone.

We strongly recommend ensuring that your delivery address is a manned address such as a workplace, as most couriers do require a signature for delivery. If you wish to leave additional delivery instructions, please do so in the provided field during the checkout process, though we are obviously reliant on the driver following these on arrival. Drivers will only leave a parcel when they feel it is safe to do so. If you ask us to leave a parcel at a property without a signature, we cannot be held responsible for its subsequent loss.

Please be aware that deliveries sent to un-manned addresses may be returned to the local depot or sorting office which will create a delay. If there is no-one available to sign for a delivery, Royal Mail or a courier  will leave a calling card to notify you of the delivery attempt, and will then automatically try to redeliver your parcel on the following working day. If there is no-one available on the second attempt, they will again leave a calling card and will wait to hear from you to arrange a suitable time to redeliver or for you to collect the parcel.

Shop4Charity.co.uk cannot be held responsible for delivery delays caused by one-off factors such as strikes and extreme weather.

Customers placing orders from certain Scottish Post Codes such as those beginning IV and AB should allow an extra day for delivery, on both the 48 and next day services.

International delivery

We deliver to most countries worldwide. Delivery times and prices vary depending on the country, and these will be indicated to you during the checkout process. In some instances, if there is any additional postage charge, you will be notified by e-mail or telephone with a further quote for approval.

For customers in non-EU countries, English VAT will not be charged.

PERSONALISED GIFTS - IMPORTANT DELIVERY INFORMATION: 

United Kingdom 

International 

Non Delivered Goods

If you do not receive an item then we reserve the right to ask you to wait 15 working days before we re-dispatch the item.

We also reserve the right to charge for re-delivery if the item was not collected or if a re-delivery is not arranged by you on receipt of a card from the courier or Royal Mail.